IMS L&D Provider

Our requirement is for an individual to provide support as follows, although this is subject to agreement: • Overview / Introductions: You will be able to meet the Digital Design Support Team who are delivering the project as well as an overview of the project from Alice Kershaw, Head of Investment Services and Daniel Taylor, Learning and Skills Development Manager on 15th February 2021 and other key people. • Personal Briefing: We will provide a personal briefing on the system with one of our developers on 16th February 2021 so that you have an understanding of the SalesForce system.

We believe one day is sufficient due to the accessibility of the system.

Ongoing support is available for questions by members of the Digital Design Support Team. • BETA Test Date: Late February 2021, but potentially week commencing 22nd February 2021.

This will be an initial launch with one team to build on a previous test in January 2020, pre Covid. • Knowledge Briefing: Alice Kershaw, Head of Investment Services and Daniel Taylor, Learning and Skills Development Manager along with support from Jamie McGarrigle, Product Owner - Investment Management System will deliver a Knowledge Briefing at 11am on 3rd March 2021 to the Fund which you can attend in order for colleagues to be introduced to you.

No delivery is required. • Design of guidance / e-Learning materials: Katherine Wynn, Investment Improvement Manager will provide direction on what this will look like, so it's in our house style and will project manage this part of the process with final sign off by Ellie Craven, Product Owner, Open Programmes.

We will require accessible documentation such as infographics, intranet pages etc. to be provided along with "walk-through" videos which will be housed on the Knowledge Hub, our internal place for guidance, support and development.

The Fund will have copyright on these.

Support from Maryann Soper, Knowledge Hub Manager and Katherine Wynn, Investment Improvement Manager who will create the relevant pages, plus these will need to be translated into Welsh with support from Liam Ellis, Welsh Language Manager.

A FULL DESCRIPTION IS IN THE ITT DOCUMENT.

Your tender proposals must be sent electronically via e-mail ONLY before the tender return deadline of 5pm, 8th January 2021 to the following contact: Daniel Taylor National Lottery Heritage Fund Mezzanine Floor (North) International House 1 St Katharine's Way London E1W 1UN Daniel.Taylor@heritagefund.org.uk