RFP QuestBeta
Awarded · ResultStage · contract

TRANSPORT FOR LONDON

TfL 90865 Lot 2: Task B - Bus Mystery Traveller Survey (MTS), Bus Stations MTS and Oyster Ticket Stop Survey

Business ServicesCPV 79311000
Value£3.4m
Awarded31 Mar 2015
Published1 Mar 2016
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£3.4mtotal contract value
median £66k
this tender£0£3.7m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

The brief

Provision of Bus Stations MTS and Oyster Ticket Stop Survey - research is conducted using ‘mystery shopping’ techniques to monitor standards of service and highlight any areas where improvements can be made.

The research provides data for performance measurement and target setting giving TfL management and Contractors the ability to monitor and improve the customer experience.

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Source & provenance
OCID
004d6fdf-17a4-4c31-a8df-880b68ba62e7
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
TfL 90865 Lot 2: Task B
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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