Death Claims Management Review
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits below the typical range for Business Services contracts — a smaller, more accessible award. Based on 57,319 valued Business Services tenders in our corpus.
Atos processes death claims on behalf of NS&I.
This involves assessing claims for funds submitted by or on behalf of beneficiaries after the death of an NS&I customer.
Simple claims are handled in Chennai; complex claims are referred to a team in the UK.
The objective of this review is to assess the design and effectiveness of Atos' controls operating in this process.
The main areas to cover are: • Atos' UK based controls over the death claim process in Chennai • Court Funds Office death claims • Robotic chat automation and the development of this project • Application and removal of blocker markers on customer profiles • Automated blanket tracing of customers' connected product holdings The review will not cover: • Blanket tracing of lost/dormant customers • Payment processes • Testing of death claim handling or call sampling.
Risks: • Fraudulent claims are not identified; • Delays in processing claims lead to complaints • Errors in processing claims lead to complaints and financial loss. • Blockers, markers and account information are incorrectly applied to deceased customer profiles.
This contract is Framework further competition via Lot 1 of Crown Commercial Service Framework RM6188, 'Audit and Assurance Services'.
What this notice demands of you
1 named, none in explicit obligation language. Each one is quoted from the notice.
This contract is Framework further competition via Lot 1 of Crown Commercial Service Framework RM6188, 'Audit and Assurance Services'.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
Reveal who to approach at NS&I, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- 02f155be-a331-4633-8be9-46e0c4f44edd
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 22-F-09-62
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in Business Services
NS&I’s tender network
Similar open tenders
The Provision of a Managing Agent for 220 High Street
Glasgow City Council
PA23 UK4 - Tender notice for the Event Management Agency- Retainer Model Department for Business Innovation, Science and Trade (BIST), British High Commission India
Foreign, Commonwealth and Development Office