Death Claims Management Review
This sits below the typical range for Business Services contracts — a smaller, more accessible award. Based on 57,319 valued Business Services tenders in our corpus.
Atos processes death claims on behalf of NS&I.
This involves assessing claims for funds submitted by or on behalf of beneficiaries after the death of an NS&I customer.
Simple claims are handled in Chennai; complex claims are referred to a team in the UK.
The objective of this review is to assess the design and effectiveness of Atos' controls operating in this process.
The main areas to cover are: • Atos' UK based controls over the death claim process in Chennai • Court Funds Office death claims • Robotic chat automation and the development of this project • Application and removal of blocker markers on customer profiles • Automated blanket tracing of customers' connected product holdings The review will not cover: • Blanket tracing of lost/dormant customers • Payment processes • Testing of death claim handling or call sampling.
Risks: • Fraudulent claims are not identified; • Delays in processing claims lead to complaints • Errors in processing claims lead to complaints and financial loss. • Blockers, markers and account information are incorrectly applied to deceased customer profiles.
This contract is Framework further competition via Lot 1 of Crown Commercial Service Framework RM6188, 'Audit and Assurance Services'.
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- OCID
- 02f155be-a331-4633-8be9-46e0c4f44edd
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 22-F-09-62
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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