24/7 call monitoring service
Information technology services. to provide a service and facilities: •Call handling software to meet Telecare Services Association (TSA) standards •Ability to identify individual personal and environmental sensor activation •One dedicated line for emergency calls •24/7, all year round call monitoring service •At least 3300 connections •Minimum of 2 x call handlers at any given time •Appropriate advice, reassurance, response to calls •Full disaster recovery system in place •Ability to respond to 100% of all activations within 180 seconds •Effective emergency out of hours repairs call handling (to include repair diagnostic for priority assessment)
What the supplier must deliver
Information technology services. to provide a service
Information technology services. to provide a service and facilities:.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 08bd6e61-00e8-40a2-bada-ff16326fa999
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- BIP166242262
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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