Provision of PPG and BAU Interim Support
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.
Crown Commercial Service is seeking a supplier to provide PPG Operational support requirements in an interim capacity.
This is until a longer-term mode of operation has been identified.
This interim support will provide the following Operational support for organisations and users registered on the PPG system including actioning of service requests.
Development support to ensure bug and issues are remediated.
2nd and 3rd line ticket support.
Management of PPG technical knowledge including updates to existing documentation and creation of anything new identified and imparting of knowledge to wider support teams Applying of PPG Patches and Updates.
Proactive monitoring of PPG including identification of any capacity and performance issues and threshold limits.
Including regular output reports to stakeholders.
The Buyer utilised the one (1) extension option of six (6) months that was included in the original contract, the new end date being 30/1/2025.
The scope was changed with suggested improvements to the contract agreed at no additional cost.
What the notice asks for
This interim support will provide the following
This interim support will provide the following.
Operational support for organisations and users registered
Operational support for organisations and users registered on the PPG system including actioning of service requests.
Development support to ensure bug and issues
Development support to ensure bug and issues are remediated.
2nd and 3rd line ticket support
2nd and 3rd line ticket support.
Management of PPG technical knowledge including updates
Management of PPG technical knowledge including updates to existing documentation and creation of anything new identified and imparting of knowledge to wider support teams.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named, none in explicit obligation language. Each one is quoted from the notice.
Crown Commercial Service is seeking a supplier to provide PPG Operational support requirements in an interim capacity.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
Reveal who to approach at Crown Commercial Service, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- 0edf1c5e-74c7-412a-ac9e-f3c1dbac7131
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- CCZN24A05.
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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