The catalyst for change is the need to replace the existing Universal Housing Management System of CIVICA, which doesn't offer many of the features and functionality found in more modern housing systems.

Though we have been using the system for several years but we need to replace it with an upgraded and robust Housing Management Solution.

In the current system, there are many tasks which staff members still need to do manually which need to be automated in the new system.

Unlike other modern systems, it does not support all the required needs and functionality for the organisation.

This has meant smaller IT solutions have been procured over the years to fill the gaps.

This in turn has led to many problems of holding data in different systems, and also a high degree of duplication of data recording.

There is currently no one system that can be relied on to provide a true holistic view of property, tenant and income information.

Core functionalities Our current Housing Management system covers several functionalities • Holding master data for rents, property, customers, household and tenancy data • Rent accounting functionality- including refunds and deposits • The system forms the basis of the statistical Data Returns • Tenancy management, e.g. application to succession • Income Management- Including arrears cash collection, rent statements • Voids Management • Letting management • Statement generation and other correspondence • It is the only source of information for property history