1617CTS03 Mass Market Customer Survey: Qualitative research to understand customer experience of the acceptability of the time taken to reach end results
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Research & Development band — a mid-scale opportunity. Based on 20,405 valued Research & Development tenders in our corpus.
This research with individuals, small businesses and agents aims to understand the causes, the initial expectations and priorities, behind dissatisfaction with time taken to resolve queries raised with HMRC.
This was identified as a primary area for improvement following the 2015 Mass Market Customer Survey.
This research is amongst customers who had reported negative experiences, and the results will be used to improve HMRC's service and customers' experience of dealing with it.
What the supplier must deliver
This research is amongst customers who had
This research is amongst customers who had reported negative experiences, and the results will be used to improve HMRC's service and customers' experience of dealing with it.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 9197d2fd-c164-4d7a-bb68-f65dfd3c078f
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 1617CTS03
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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