QU142 - Service Management System - Soft Market Testing Exercise

Birmingham City Council is looking to achieve the minimal possible disruption as it migrates from its current version of ServiceNow to a new service management system.

It wishes this new system to ideally be in place by the end of Feb 2019 to allow time for staff to gain familiarity with the new system prior to going live by 1.4.2019.

We are seeking input from potential bidders to indicate the options and costs for: a) The provision of a service management system b) The provision of on-going maintenance and support for that system c) Provision of user documentation for the service management system. d) Possible provision of training in the use of the system. e) Further relevant projects as they arise Which will inform a full procurement exercise that may take place in the Summer / Autumn of 2018.

These services may be delivered as a single managed service, or by multiple suppliers delivering one or more of the above services.

There is no preferred solution at this stage.

Additional information and the soft market testing questionnaire are available through In-Tend - the Councils eProcurement portal.

Registration and use of in-tend is free.

All correspondence for this procurement process must be via the in-tend correspondence function.

If you are unable to register with in-tend please either email us at cps@birmingham.gov.uk or call 0121 464 8000.

If you are interested in tendering please click on the following link to access the Council's tender Portal:-. https://in-tendhost.co.uk/birminghamcc/ and submit your details to register as a potential bidder.

We will send you a log on and password so you can download the soft market testing documents and questionnaire.

Your completed questionnaire should be returned by 3pm 27 July 2018 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc