GB-Glasgow: Workplace Adjusments

Introduction Scottish Water is seeking a Managed Service to provide an end-end solution that supports the efficient management of Workplace Adjustments.

The service would manage Workplace Adjustment requests from the point of receiving a request through the stages of assessing the Adjustment need, procuring a solution to address the need identified and implementing solutions with employees who have requested Workplace Adjustments.

Background The requirements of the Equality Act 2010 are to prevent a disabled employee or job applicant from being at a substantial disadvantage compared with a person who is not disabled, by: •Changing what work looks like to overcome any substantial disadvantages •Making changes to environmental features to overcome physical barriers •Providing auxiliary aids or services to assist the disabled person.

In addition to these regulatory requirements, Scottish Water is keen to support all employees who have a Workplace Adjustment need to create workplace equity, both now and in the future.

Mandatory Requirements Bidders must be able to provide a managed end-to-end service following referral by SW, to assess, source, procure and implement work place adjustments for an employee.

They must provide a single consistent point of contact for the employee and their line manager during service delivery.

Responses that do not demonstrate that the bidder can meet these mandatory requirements will be rejected.

Objectives / Scope of Services The key outcomes are: •Establish clear understanding of Workplace Adjustments within the Scottish Water workplace, underpinned by accessible supportive guidance for employees and Line Managers. •Robust end to end implementation and control of Workplace Adjustments, supported by a formal processes. •Consistent data management enabled through the use of a single secure data repository. •New processes embedded through accessible relevant training materials and ambassador networks. •Formal guidelines documented for support of the process. •Provision of an appropriate single secure repository for Workplace Adjustments data storage that adheres to GDPR requirements.