RFP QuestBeta
Awarded · ResultStage · contract

H M REVENUE & CUSTOMS

TOM Delivery Partner for CCG (CW95581)

Business ServicesCPV 79420000 79930000
Value£4.2m
Awarded29 Jun 2024
Published18 Dec 2024
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£4.2mtotal contract value
median £66k
this tender£0£4.5m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

The brief

Provision of support and design of a Target Operating Model for Customer Care Group incl. governance, process data, technology, people and skills.

Wave 1: better use of planning in operations.

Wave 2: enabling CCG to have a flexible workforce.

Requirements

What the notice asks for

01

Provision of support and design of

Provision of support and design of a Target Operating Model for Customer Care Group incl. governance, process data, technology, people and skills.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

Buyer intelligence

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Source & provenance
OCID
1c8b1ba5-6265-4b8a-a4ce-238a4fa97480
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
SR1947492365
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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