RFP QuestBeta
Awarded · ResultStage · contract

H M REVENUE & CUSTOMS

TOM Delivery Partner for CCG (CW95581)

Business ServicesCPV 79420000 79930000
Value£4.2m
Awarded29 Jun 2024
Published18 Dec 2024
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£4.2mtotal contract value
median £66k
this tender£0£4.5m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

The brief

Provision of support and design of a Target Operating Model for Customer Care Group incl. governance, process data, technology, people and skills.

Wave 1: better use of planning in operations.

Wave 2: enabling CCG to have a flexible workforce.

Key requirements

What the supplier must deliver

01

Provision of support and design of

Provision of support and design of a Target Operating Model for Customer Care Group incl. governance, process data, technology, people and skills.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

Make the case to bid

Reveal who to approach at H M REVENUE & CUSTOMS, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
1c8b1ba5-6265-4b8a-a4ce-238a4fa97480
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
SR1947492365
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

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