LAA complaints database 2022-2024
This sits in the upper-middle of the Software & IT Systems band — a substantial contract for the sector. Based on 30,286 valued Software & IT Systems tenders in our corpus.
The existing complaints database is not complaint with GDPR requirements and cannot be technically supported internally.
A procurement competition was needed to be conducted due to business investigating internal services that could provide a similar service.
These were discounted as they either could not be provided intime or the contract did not have an inclusion for the LAA directorate.
Commercial conducted a keyword search on G-Cloud12 with the following words Saas complaints handling case reporting workflow configured and found that there were 2 services available, both being provided by Civica.
The business then asked clarifying questions to ensure that all their expectations were met.
Triage have approved the budget for service for 2 years with a full understanding that this will be reviewed in 18 months where the additional budget for the remaining optional 2 years will be decided.
What the supplier must deliver
A procurement competition was needed to
A procurement competition was needed to be conducted due to business investigating internal services that could provide a similar service.
The business then asked clarifying questions
The business then asked clarifying questions to ensure that all their expectations were met.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
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- OCID
- 1d59d865-b901-4dfa-a95e-09695a72a92a
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_296172/1112502
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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