West Yorkshire Passenger Transport Executive
CHASE CRM CONSULTANCY
WYCA is delivering a programme called SCIP - Smart Card and Information Programme.
One of the projects is the CHASE project.
The Customer Information Systems project is delivering the CHASE system (Customer Hubs and Service Experience), which is designed to enable WYCA's customers to have a seamless, comprehensive experience of interacting with WYCA, whether for feedback, information, passes application, replacement, renewal and purchase of tickets.
A central system, based on Microsoft Dynamics CRM2015 online, allows customers to manage their own accounts and for front line staff to support them effectively no matter when or how they contract Metro (the public facing side of WYCA).
The CHASE system will be available to any customers of WYCA/WYTco (West Yorkshire's public transport ticketing company) services.
WYCA is seeking an experienced Microsoft Dynamics CRM 2015 consultant to assist both WYCA and Yorcard with best practice advice around varying aspects of our CRM development.
What the supplier must deliver
A central system, based on Microsoft Dynamics
A central system, based on Microsoft Dynamics CRM2015 online, allows customers to manage their own accounts and for front line staff to support them effectively no matter when or how they contract Metro (the public facing side of WYCA).
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Make the case to bid
Reveal who to approach at West Yorkshire Passenger Transport Executive, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- 1fc42b01-fbc7-4af6-be0a-10940335d873
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- CA0127
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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