IT SERVICE MANAGEMENT SYSTEM
This sits in the lower-middle of the Software & IT Systems band — a mid-scale opportunity. Based on 30,286 valued Software & IT Systems tenders in our corpus.
Falmouth Exeter Plus IT Services are looking to replace their existing on premise Service Desk call logging tool (Support works Foundation, Server Build 8799, Client Build 7129), with a hosted, Software as a Service, IT Service Management solution.
The current tool does not support existing requirements of the department, with Support works being used for Incident Management, Request Fulfilment and Problem Management only.
Knowledge Management, Change Management and the Service Catalogue are currently managed in SharePoint 2010.
Future Plans Falmouth Exeter Plus IT Services have a target set to achieve certification for ISO 20 00 by January 2019, and the new ITSM solution is a critical element in this project.
The intention of IT Services is to go live with the following processes as when implementing the new ITSM tool: Incident Management Request Fulfilment Service Catalogue Problem Management Change Management Self Service Portal
What the supplier must deliver
Falmouth Exeter Plus IT Services are looking
Falmouth Exeter Plus IT Services are looking to replace their existing on premise Service Desk call logging tool (Support works Foundation, Server Build 8799, Client Build 7129), with a hosted, Software as a Service, IT Service Management solution.
The current tool does not support existing
The current tool does not support existing requirements of the department, with Support works being used for Incident Management, Request Fulfilment and Problem Management only.
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- OCID
- 213753a4-d347-4da2-b31a-8b12c08ff65a
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 973FXPLUS
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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