24/7 IT Service Desk
£777,000 — awarded.
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
This service will manage our 24/7 IT Service Desk and will provide significant improvement in performance such as calls answered in under 30 seconds, the percentage of calls lost and resolution of tickets.
The benefits of the contract are: 1.
24/7 IT support services for our colleagues and customers 2.
Reduced call drop rates for customers 3.
Improved responsiveness to customer IT issues 4.
A faster turnaround on incident and service requests 5.
Reduced reputational damage due to the risks that come with a lack of Out of Hours support being provided to key customers 6.
The ability to rapidly surge/scale support staff both up and down rapidly as business and environmental conditions demand 7.
Reduced threat of effective cyberattacks due to 24/7 triaging of any security incidents flagged by our staff and customers 8.
Improved business continuity through having our first line service desk activities geographically outsourced.
The Service Commencement Date shall be 16th November 2026 for a period of 36 months via Direct Award Procedure utilising CCS, Technology Services 3 (TS3) RM6100.
What the notice asks for
This service will manage our 24/7 IT
This service will manage our 24/7 IT Service Desk and will provide significant improvement in performance such as calls answered in under 30 seconds, the percentage of calls lost and resolution of tickets.
24/7 IT support services for our colleagues
24/7 IT support services for our colleagues and customers 2.
Reduced reputational damage due to the risks
Reduced reputational damage due to the risks that come with a lack of Out of Hours support being provided to key customers 6.
The ability to rapidly surge/scale support staff
The ability to rapidly surge/scale support staff both up and down rapidly as business and environmental conditions demand 7.
The Service Commencement Date shall be 16th
The Service Commencement Date shall be 16th November 2026 for a period of 36 months via Direct Award Procedure utilising CCS, Technology Services 3 (TS3) RM6100.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named in obligation language, 0 mentioned. Each one is quoted from the notice.
The Service Commencement Date shall be 16th November 2026 for a period of 36 months via Direct Award Procedure utilising CCS, Technology Services 3 (TS3) RM6100.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
Reveal who to approach at London Borough of Redbridge, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- ocds-h6vhtk-06e6f8
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 078727-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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