RFP QuestBeta
ClosedStage · contract

National Highways

ITEP0540 - ServiceNow Event Management Pilot

Software & IT SystemsCPV 48218000
Value£874k
Deadline13 Mar 2023
Published2 Feb 2024
RegionUK-wide
Timeline
Published 2 Feb 2024ClosedCloses 13 Mar 2023
Contract value in context
£874ktotal contract value
median £91k
this tender£0£1.1m

This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.

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The brief

The Scope of TPAM in the Long-term is to provide holistic Monitoring and Event Management Capability across both OT and IT Services.

In the short to medium term (<12 Months) there is a business driver to mitigate the inherent risks to National Highways public reputation and quality of service in the management of critical roadside assets by establishing the foundations for effective Event Management that can be later scaled with confidence.

We have identified the following business critical service lines and are concentrating efforts to design, build, test and integrate the capability with the wider Service Management function to ensure intelligent, intuitive information and data is presented to key consumers such as TOC and ROC.​

Key requirements

What the supplier must deliver

01

The Scope of TPAM in the Long-term

The Scope of TPAM in the Long-term is to provide holistic Monitoring and Event Management Capability across both OT and IT Services.

02

We have identified the following business critical

We have identified the following business critical service lines and are concentrating efforts to design, build, test and integrate the capability with the wider Service Management function to ensure intelligent, intuitive information and data is presented to key consumers such as TOC and ROC.​.

Derived from the notice text — always confirm against the original documents.

What this bid requires

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Source & provenance
OCID
261f4c86-9e68-431d-bfb3-ddf52538bbc7
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
tender_358870/1310101
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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