RFP QuestBeta
ClosedStage · contract

Hightown Housing Association Ltd

GB-Hemel Hempstead: Out of Hours Contract

Repair & MaintenanceCPV 50000000
Value£9k
Deadline19 Dec 2019
Published30 Jan 2020
RegionEast of England
Timeline
Published 30 Jan 2020ClosedCloses 19 Dec 2019
Contract value in context
£9ktotal contract value
median £130k
this tender£0£4.8m

This sits below the typical range for Repair & Maintenance contracts — a smaller, more accessible award. Based on 15,278 valued Repair & Maintenance tenders in our corpus.

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The brief

The current Out of Hours call handling service contract has now expired and therefore a tender opportunity has arisen to provide this service to Hightown.

An average number of 250 inbound calls are dealt with per month (approx.

220 in the summer months, rising to 380 in winter), over a 12 month period of a repairs and maintenance nature.

There are currently in the region of 4781 dwellings plus associated communal blocks which the service will cover for repairs and maintenance emergency calls.

Key requirements

What the supplier must deliver

01

The current Out of Hours call handling

The current Out of Hours call handling service contract has now expired and therefore a tender opportunity has arisen to provide this service to Hightown.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
280266f4-4415-499d-9bb9-27a990392a6b
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
BIP468827318
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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