RFP QuestBeta
Awarded · ResultStage · contract

Norfolk and Norwich University Hospitals NHS Foundation Trust

Freshservice - ITSM Service Desk Software

Software & IT SystemsCPV 48000000
Value£76k
Awarded29 Jul 2024
Published29 Aug 2024
RegionEast of England
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£76ktotal contract value
median £91k
this tender£0£1.1m

This sits in the lower-middle of the Software & IT Systems band — a mid-scale opportunity. Based on 30,286 valued Software & IT Systems tenders in our corpus.

The brief

IT Service Desk software solution.

Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, enterprise reporting, rich integration capabilities, smart automation and AI/ML capabilities.

Freshservice is device agnostic and available via Android/iOS apps.

Requirements

What the notice asks for

01

Incident, Problem, Change and Release Management, powerful

Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, enterprise reporting, rich integration capabilities, smart automation and AI/ML capabilities.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

Buyer intelligence

Make the case to bid

Reveal who to approach at Norfolk and Norwich University Hospitals NHS Foundation Trust, and generate a go-to-market strategy from their news, accounts and people.

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Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Source & provenance
OCID
28ed0553-3cde-4885-948e-a9b7c2dfda0a
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
CF-2565100D0O000000rwimUAA
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Software & IT Systems

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Norfolk and Norwich University Hospitals NHS Foundation Trust’s tender network

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