London Borough of Waltham Forest
Revenues & Benefits IT processing core system
This is a contract result notice, not an open opportunity. Details from the official award data.
Revenues & Benefits software solution is the primary IT system that support the full end-to-end administration of, via wide ranging functions and processes across multiple contact channels, resident accounts & cases within the borough for:\r • billing, collection and enforcement for Council Tax, National Non-Domestic Rate (Business Rates), Business Improvement Districts (BIDs), Housing Benefit Overpayments\r • entitlement, assessment, and payment of Housing Benefit, Council Tax Support, Discretionary Housing Payment, Discretionary Council Tax Hardship and Local Welfare Assistance\r • entitlement assessment of Free School Meals\r Customer Resolution Centre and Business Support staff access MRI Revenues & Benefits on a permissioned basis for a subset of administration activities specific to their own roles & responsibilities.
What the notice asks for
Revenues & Benefits software solution is
Revenues & Benefits software solution is the primary IT system that support the full end-to-end administration of, via wide ranging functions and processes across multiple contact channels, resident accounts & cases within the borough for:\r.
Entitlement, assessment, and payment of Housing Benefit
entitlement, assessment, and payment of Housing Benefit, Council Tax Support, Discretionary Housing Payment, Discretionary Council Tax Hardship and Local Welfare Assistance\r.
Customer Resolution Centre and Business Support staff
Customer Resolution Centre and Business Support staff access MRI Revenues & Benefits on a permissioned basis for a subset of administration activities specific to their own roles & responsibilities.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- 2fa56aa6-a1d3-455b-8216-301cc3eacad4
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- LBOWF001-DN723488-97705999
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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