HMRC 2018-2020 Customer Survey
HMRC is considering whether to issue a competitive contract notice to award a contract for the provision of the HMRC 2018-2020 Individuals, Small Business and Agents Customer Survey.
This large-scale random probability survey is conducted annually covering 3 customer groups: Individuals, Small Businesses and Agents.
The survey measures customer experience of dealing with HMRC as well as perceptions of HMRC's reputation and attitudes about compliance with the tax system.
The survey has been conducted as a telephone survey but we are keen to explore alternative methodologies in particular online survey methods that retain a random probability approach.
What the supplier must deliver
The survey measures customer experience of dealing
The survey measures customer experience of dealing with HMRC as well as perceptions of HMRC's reputation and attitudes about compliance with the tax system.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at HM REVENUE & CUSTOMS, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- 35f00d8c-499c-47f4-84d8-aa6ae9229e53
- Stage
- pipeline · Closed
- Source
- Contracts Finder
- Buyer ref
- SR110169502
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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