Electronic Point of Sale (EPoS) Replacement Programme - System Implementation and Support Partner(s)

One or more Implementation and Support Partners are needed to assist English Heritage in its delivery of a new EPoS, Stock and Sales, and Ticketing Admissions solution and associated technologies using existing hardware where possible.

English Heritage is soon to complete a programme which will move much of the architecture onto the Microsoft Azure cloud platform.

As part of the broader Technology Services strategy, we are focused on using Microsoft technologies where possible and are also nearing the completion of a Microsoft Dynamics Customer Relationship Management (CRM) solution which will be one of the key integrations with this solution.

A potential solution might leverage the Microsoft Dynamics Power Platform and store its solution specific data within the Dataverse whilst leveraging existing Dataverse tables.

The proposed solution should offer integration through REpresentational State Transfer (REST) Application Programming Interfaces (APIs) to enable integration with our systems.

Ideally, we are looking for a single partner to deliver a solution that can provide all of the required capabilities, however, we will also consider a lead or split-vendor approach which delivers the Stock and Sales element with specific capabilities such as ticketing, being provided by different vendors with defined integration points between the systems and an appropriate contractual model.