RFP QuestBeta
Awarded · ResultStage · contract

Government Digital Service

Provision of Outsourced Contact Centre Services

Business ServicesCPV 79512000
Value£17.0m
Awarded4 May 2023
Published31 Aug 2023
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£17.0mtotal contract value
median £66k
this tender£0£18.4m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

The brief

The Authority requires a user support solution to provide joined-up, real-time user support that can meet the needs of all Users should they encounter issues when using "GOV.UK One Login".

The Authority is looking to collaborate closely with a Contractor to develop a contact centre solution.

Requirements

What the notice asks for

01

The Authority requires a user support solution

The Authority requires a user support solution to provide joined-up, real-time user support that can meet the needs of all Users should they encounter issues when using "GOV.UK One Login".

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
36fa2b03-b4e2-46c4-93ae-79bf841fe962
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
WP2074.2
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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