Interactive Voice Recognition - Tuning & Optimisation
This sits below the typical range for Postal & Telecommunications contracts — a smaller, more accessible award. Based on 2,074 valued Postal & Telecommunications tenders in our corpus.
IVR tuning will ensure that IVR continues to be effective as possible, particularly in relation to speech recognition accuracy to authenticate customers.
IVR optimisation ensures that the IVR process from beginning to end is operating optimally including all voice interactive modules and general DTMF menu options.
What the supplier must deliver
IVR tuning will ensure that IVR continues
IVR tuning will ensure that IVR continues to be effective as possible, particularly in relation to speech recognition accuracy to authenticate customers.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 39b359eb-6bf1-4a72-830f-c61c71321207
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 2021-0113
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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