RFP QuestBeta
Awarded · ResultStage · contract

O F W A T

Interim IT Engineer

Business ServicesCPV 79000000 79600000
Value£54k
Awarded7 Jul 2023
Published30 Aug 2023
RegionWest Midlands
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£54ktotal contract value
median £66k
this tender£0£1.6m

This sits in the lower-middle of the Business Services band — a mid-scale opportunity. Based on 57,319 valued Business Services tenders in our corpus.

The brief

Awarded using ESPO Strategic HR Services Framework Agreement (reference 3S-22, Lot 1f IT, Digital, Media & Marketing.

An IT Engineer with experience in AutoPilot, SCCM, Windows 10 deployment, and device management to join our dynamic IT team for up to a 6-month period to support a period of increased business activity.

As an IT Engineer, you will play a crucial role in ensuring smooth and efficient deployment and management of laptops across Ofwat.

Your primary focus will be on leveraging AutoPilot and Windows 10 to streamline the deployment process and provide excellent user experiences.

There will also be a need to support the End User devices using SCCM.

Key deliverables: • Ensure necessary improvements to, and troubleshooting of, our Microsoft InTune/Endpoint Manager solution, to ensure the successful deployment of Windows Surface devices to the Ofwat end users. • Manage the end-to-end deployment of laptops using AutoPilot and SCCM, ensuring a seamless user onboarding experience. • Maintain standardised images, configurations, and software packages for Windows 10 laptops. • Maintain processes for deploying software updates, patches, and security enhancements. • Troubleshoot and resolve deployment issues, including hardware and software compatibility, driver conflicts, and system configuration problems - up to a second line support level. • Monitor and manage laptop inventory, ensuring accurate asset tracking. • Provide technical support and guidance to end-users regarding laptop setup, configuration, and troubleshooting. • Conduct regular system audits to identify vulnerabilities, security risks, and areas for improvement. • Stay up-to-date with industry trends and emerging technologies related to laptop deployment and management. • Hands-on support of Ofwat's users as we deploy devices to new users and support existing users with a move to AutoPilot managed devices. • Support the rollout of additional equipment and services to ensure a smooth induction and transition for Ofwat employees.

This may include 'working from home' kits and other end user devices, such as phones.

Key requirements

What the supplier must deliver

01

An IT Engineer with experience in AutoPilot

An IT Engineer with experience in AutoPilot, SCCM, Windows 10 deployment, and device management to join our dynamic IT team for up to a 6-month period to support a period of increased business activity.

02

Your primary focus will be on leveraging

Your primary focus will be on leveraging AutoPilot and Windows 10 to streamline the deployment process and provide excellent user experiences.

03

There will also be a need

There will also be a need to support the End User devices using SCCM.

04

Ensure necessary improvements to, and troubleshooting

Ensure necessary improvements to, and troubleshooting of, our Microsoft InTune/Endpoint Manager solution, to ensure the successful deployment of Windows Surface devices to the Ofwat end users.

05

Maintain standardised images, configurations, and software packages

Maintain standardised images, configurations, and software packages for Windows 10 laptops.

Derived from the notice text — always confirm against the original documents.

What this bid requires

Skills, tools & certifications

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Buyer intelligence

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Source & provenance
OCID
3e163727-bafc-4fb6-94f5-97039716d808
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
PROC.04.0213
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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