Ofwat and Consumer Council for Water research on customer licence condition
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Business Services band — a substantial contract for the sector. Based on 57,319 valued Business Services tenders in our corpus.
This ITT is for qualitative research with household water customers.
Objectives: The objectives of the research are to understand: • Customers' expectations of water and wastewater companies in relation to specific areas of customer service and support. • Customer views on what principles the new licence condition should include. • Customer views on the guidance proposed to support the interpretation of the licence condition - for example, specific questions on the expectations within the guidance. • The range and diversity of views that customers have in relation to this (including any differences in views between groups of customers).
What the notice asks for
Customers' expectations of water and wastewater companies
Customers' expectations of water and wastewater companies in relation to specific areas of customer service and support.
Customer views on what principles the new
Customer views on what principles the new licence condition should include.
Customer views on the guidance proposed
Customer views on the guidance proposed to support the interpretation of the licence condition.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named, none in explicit obligation language. Each one is quoted from the notice.
Ofwat and Consumer Council for Water research on customer licence condition
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
Reveal who to approach at O F W A T, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- 464dced2-7ac9-4929-856f-3188344f0b8f
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- PROC.01.0776 SER/1091
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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