RFP QuestBeta
ClosedStage · contract

Greater Manchester Combined Authority

GMCA 858 - Employer Customer Relationship Management system for GMCA's Education, Work and Skills directorate

Software & IT SystemsCPV 48000000
Value£40k
Deadline16 Jul 2024
Published12 Nov 2024
RegionLondon
Timeline
Published 12 Nov 2024ClosedCloses 16 Jul 2024
Contract value in context
£40ktotal contract value
median £91k
this tender£0£1.1m

This sits in the lower-middle of the Software & IT Systems band — a mid-scale opportunity. Based on 30,286 valued Software & IT Systems tenders in our corpus.

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The brief

GMCA is seeking a supplier to provide a Customer Relationship Management system to provide the Education, Work and Skills (EWS) Directorate with the ability to record, monitor and analyse information about the employers we have a relationship with.

Through procuring a CRM, we aim to maximise the engagement of the businesses we work with, increase the interest employers have in our work, improve the support we give employers to engage with activities, and measure the outcomes of our efforts.

The CRM will provide the EWS Directorate with a shared single source of truth about our employer engagement.

The benefits of this single source of truth will be that it provides the Directorate with a complete understanding of the employers we engage with, the interactions we have with them alongside the ability to monitor and analyse the data.

Key requirements

What the supplier must deliver

01

GMCA is seeking a supplier to provide

GMCA is seeking a supplier to provide a Customer Relationship Management system to provide the Education, Work and Skills (EWS) Directorate with the ability to record, monitor and analyse information about the employers we have a relationship with.

02

Through procuring a CRM, we aim

Through procuring a CRM, we aim to maximise the engagement of the businesses we work with, increase the interest employers have in our work, improve the support we give employers to engage with activities, and measure the outcomes of our efforts.

03

The CRM will provide the EWS Directorate

The CRM will provide the EWS Directorate with a shared single source of truth about our employer engagement.

Derived from the notice text — always confirm against the original documents.

What this bid requires

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Source & provenance
OCID
4739d1ee-d97e-42d0-ba51-747e6eaeb84a
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
GMCA001-DN712062-85808324
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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