Omni-channel
This is a large award for Postal & Telecommunications — above three-quarters of comparable contracts. Based on 2,074 valued Postal & Telecommunications tenders in our corpus.
Omnichannel Project Vision We are seeking a tier 1 cloud-based, scalable communication technology solution to enhance our services and improve the lives of our residents.
Our goal is to create a seamless and efficient customer experience, powered by innovative technology solutions and an effective mix of channels.
To achieve our vision, we seek a robust, scalable, and flexible omnichannel solution and an experienced delivery & support partner that will enable us to: • Unify Customer Interactions: Provide a consistent and seamless customer experience across channels, including voice, email, chat, and digital self-service. • Optimise Operations: Streamline processes and improve agent productivity through advanced workforce management, automation tools, and integration with our Microsoft Dynamics 365 solution. • Empower Agents: Equip agents with the tools and information they need to deliver exceptional customer service. • Leverage Data Insights: Utilise data analytics to gain valuable insights into customer behaviour and operational performance. • Future-Proof Our Technology: Select a solution that is adaptable to evolving technologies and industry trends.
What the supplier must deliver
To achieve our vision, we seek
To achieve our vision, we seek a robust, scalable, and flexible omnichannel solution and an experienced delivery & support partner that will enable us to:.
Unify Customer Interactions: Provide a consistent
Unify Customer Interactions: Provide a consistent and seamless customer experience across channels, including voice, email, chat, and digital self-service.
Optimise Operations: Streamline processes and improve agent
Optimise Operations: Streamline processes and improve agent productivity through advanced workforce management, automation tools, and integration with our Microsoft Dynamics 365 solution.
Empower Agents: Equip agents with the tools
Empower Agents: Equip agents with the tools and information they need to deliver exceptional customer service.
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- OCID
- 48b89e37-9c83-4231-8c0b-f0fb636b74f8
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- CON-70359
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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