Yorkshire and Humber Police Procurement (Y&HPP)
Mental Health and Vulnerability Support in Humberside
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Health & Social Care band — a mid-scale opportunity. Based on 32,734 valued Health & Social Care tenders in our corpus.
This contract will provide a Mental Health and Vulnerability Support Telephone Service in the Humberside Force Control Room for 10 hours a day, seven days of the week, through Support Workers who are experienced in dealing with callers suffering a mental health crisis or require support due to a mental health vulnerability.
Initial calls into the Force Control Room will be taken by Humberside Police staff who will refer where necessary to the Mental Health Support Worker.
When dealing with calls the Support Worker will gather information on the nature of the issues, questioning appropriately to elicit information and will offer guidance and support to those in crisis.
Working from the Force Control Room, Support Workers will manage calls from vulnerable people, their friends and relatives, other agencies and emergency services and provide advice and guidance to them and the police on how best to respond to their immediate needs.
The contract is designed to ensure callers receive immediate support from experienced staff and are supported by the right agency at the earliest possible opportunity.
What the supplier must deliver
Initial calls into the Force Control Room
Initial calls into the Force Control Room will be taken by Humberside Police staff who will refer where necessary to the Mental Health Support Worker.
When dealing with calls the Support Worker
When dealing with calls the Support Worker will gather information on the nature of the issues, questioning appropriately to elicit information and will offer guidance and support to those in crisis.
Working from the Force Control Room, Support
Working from the Force Control Room, Support Workers will manage calls from vulnerable people, their friends and relatives, other agencies and emergency services and provide advice and guidance to them and the police on how best to respond to their immediate needs.
The contract is designed to ensure callers
The contract is designed to ensure callers receive immediate support from experienced staff and are supported by the right agency at the earliest possible opportunity.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 4938b4ab-bf47-4921-a7ba-a330351f2f2c
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 20200302213222-36335
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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