Consultancy - Customer Management System
This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.
• Assess current Customer management system (CMS) challenges and confirm whether the as-is state is viable including cost to serve • Define the target state & potential CMS options to realise the target state • Outline the case for change and technology roadmap to enable target state • Finalise the list of requirements and prioritisation to input into ITT • Balanced criteria assessment framework creation to shortlist potential vendors • Provide op-model considerations for centralised CMS operations and define the required team structure
What the supplier must deliver
Provide op-model considerations for centralised CMS operations
Provide op-model considerations for centralised CMS operations and define the required team structure.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at BRITISH COUNCIL(THE), and generate a go-to-market strategy from their news, accounts and people.
- OCID
- 4ffd1a78-7640-496b-9c55-7029ad6695ee
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- BC/12869
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
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Top suppliers & buyers in IT Services
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BRITISH COUNCIL(THE)’s tender network
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