LEEDS FEDERATED HOUSING ASSOCIATION LIMITED
Customer Insight / Customer Satisfaction Surveys
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Business Services band — a mid-scale opportunity. Based on 57,319 valued Business Services tenders in our corpus.
Leeds Federated currently works with an external contractor to produce high level customer satisfaction scores.
Currently, the scores are derived from 150 randomly selected telephone interviews each quarter.
A rolling dataset of a minimum 600 cases is used to ensure statistical accuracy and is designed to be broadly representative of the customer base.
The data set that is sent to the researcher includes the majority of Leeds Federated's stock and covers all general needs housing, general needs age restricted, affordable rent, and older persons housing.
The approach to sampling is to be revised as described in the ITT.
The question set was reviewed in May 2020 following Leeds Federated's membership of HouseMark.
The question set was revised slightly to allow benchmarking with peer data across the 'Core' questions, whilst still retaining the ability to compare historical data.
This Tender is being advertised on Contracts Finder.
All documents are available on this portal.
Interested tenderers are advised to 'watch' the notice to receive notifications if the notice is updated.
What the notice asks for
A rolling dataset of a minimum 600
A rolling dataset of a minimum 600 cases is used to ensure statistical accuracy and is designed to be broadly representative of the customer base.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- 51d1b898-ab58-4245-b4b1-58aaa4c96bb6
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 026/JH/JG/ISSUE
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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