North Northamptonshire Council
Back Office Processing of PCNs
This sits in the upper-middle of the Other Community & Personal Services band — a substantial contract for the sector. Based on 5,835 valued Other Community & Personal Services tenders in our corpus.
North Northamptonshire Council requires the services of Processing of Penalty Charge Notices (PCNs) issued under the Traffic Management Act 2004 and for Bus Lane Enforcement.
Services include: • Online payments and appeals • Evidence and photos viewable by motorist online Reconciliation and banking: Payment contact methods: • Postal • Telephone • Web Payment methods: • Cheques • Postal orders • Credit / debit cards o Banking of penalty income directly into Council account o Reconciliation of funds cleared into dedicated account Mail despatch • Statutory Notices enclosed and mailed 1st class • Correspondence replies enclosed and mailed 1st class Reports • Standard suite of performance reports published monthly to include financial income statement report Call centre • Operator - manned: Monday to Friday 9:00 to 17:00 • Automated Interactive Voice Response (IVR touch - tone) payment engine 24 hours a day, 7 days a week (optional and where applicable) Inclusive of all relevant software.
This contract was awarded via a Direct Award utilising CCS Framework RM6259 Lot 3.
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- OCID
- 5e202837-4751-4766-8246-641d0d8c4aef
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- NNC Traffic Enforcement
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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