2223-0366-Contact Centre Omnichannel Solution-G-Cloud 13-(RM61557.13)
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.
Islington Council has established a Resident Experience Programme to ensure residents get a great experience when contacting the council whether that be through our digital, telephone or face to face channels.
The programme sets out to make the best use of technology to accelerate channel shift from traditional, and costly, channels such as a face to face and telephone to digital by making it the channel of choice whilst always considering access to services for those that are digitally excluded.
To achieve this, the Council needs to invest in redesigning all our digital, telephone and face to face channels.
What the notice asks for
Islington Council has established a Resident Experience
Islington Council has established a Resident Experience Programme to ensure residents get a great experience when contacting the council whether that be through our digital, telephone or face to face channels.
To achieve this, the Council needs
To achieve this, the Council needs to invest in redesigning all our digital, telephone and face to face channels.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named, none in explicit obligation language. Each one is quoted from the notice.
2223-0366-Contact Centre Omnichannel Solution-G-Cloud 13-(RM61557.13)
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
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- 2223-0366-Contact Centre Omnichannel Solution-G-Cloud 13-(RM61557.13)
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