Customer Engagement Platform and Contact Centre as a Service
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.
North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas.
The Council are also seeking hosting, support, and maintenance.
Call-off from CCS Framework Agreement RM6285 Back Office Software 2.
Optional extension period: 8 October 2030 - 7 October 2035.
What the notice asks for
The Council are also seeking hosting, support
The Council are also seeking hosting, support, and maintenance.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
2 named, none in explicit obligation language. Each one is quoted from the notice.
Call-off from CCS Framework Agreement RM6285 Back Office Software 2.
Call-off from CCS Framework Agreement RM6285 Back Office Software 2.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
Reveal who to approach at North Yorkshire Council, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- 5fb0d453-9b0b-4caa-8aab-bcbe3a7aed55
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 72692
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in Software & IT Systems
North Yorkshire Council’s tender network
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