Bath and North East Somerset Council
Telephony and Contact Centre Service
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Radio, TV & Communications Equipment — above three-quarters of comparable contracts. Based on 6,686 valued Radio, TV & Communications Equipment tenders in our corpus.
B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation.
The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features.
Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.
What the notice asks for
The council would like to move
The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features.
Microsoft Teams is being used for internal
Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Make the case to bid
Reveal who to approach at Bath and North East Somerset Council, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- 634ff4ab-c3ff-403b-9602-5cdc109e9c82
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- BATH001-DN731391-17312424
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in Radio, TV & Communications Equipment
Bath and North East Somerset Council’s tender network