ACE 669 ITT - All In Member Services Hub delivery partner
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
Arts Council England (ACE) have appointed a delivery partner for our All In Member Services Hub.
All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland.
You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all.
By removing barriers, organisations across the UK and Ireland can welcome more people with access requirements through their doors.
Together, we will work towards a sector which says, 'everyone's welcome'.
This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025.
The Member Services Support Hub will specifically support individuals who are members of the scheme - D/deaf, Disabled and Neurodivergent people who buy tickets and attend arts and cultural events - with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform).
The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat).
What the supplier must deliver
You can find out more on our
You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all.
This advert refers to the commissioning
This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025.
The Member Services Support Hub will specifically
The Member Services Support Hub will specifically support individuals who are members of the scheme.
With all aspects of managing their membership
with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform).
The Member Services Support Hub needs
The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat).
Derived from the notice text — always confirm against the original documents.
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- OCID
- 65e39409-49d9-405b-948a-064798d86212
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- BIP974629760
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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