RFP QuestBeta
ClosedStage · contract

ATTAIN HEALTH MANAGEMENT SERVICES LTD

Provision of PALS & Complaints Contact Centre Service

Business ServicesCPV 79000000 79500000 79510000
Value£11.4m
Deadline25 Mar 2025
Published8 Jun 2026
RegionEast of England
Timeline
Published 8 Jun 2026ClosedCloses 25 Mar 2025
Contract value in context
£11.4mtotal contract value
median £66k
this tender£0£12.3m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

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The brief

The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues.

The contract commences 01st April 2026 and expires 30th September 2026.

The estimated value of the new contract (£114.066.24) and the cumulative spend to date (£39,152).

This Contract Award Notice is being published in accordance with the requirements for sub-central contracting authorities, NHS Trusts and NHS Foundation Trusts where the contract value is at least £30,000 inclusive of VAT in accordance with the Public Contract Regulations 2015, which govern the Framework Agreement his Call-Off Contract is associated with.

Key requirements

What the supplier must deliver

01

The Contracting Authority (NHS Essex Integrated Care

The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust.

02

Commercial Services [CallEEAST] for provision of

Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
666f35fd-0e71-444d-ab8a-abae7429da2e
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
tender_493534/1580348
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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