Case and Customer Management Solution(s) 2022 - AWARD
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.
Reading Borough Council are completing a Restricted Procurement exercise for the provision of Case and Customer Management Solution(s) - this is a three Lot procurement run under a two stage process.
Bidders will be required to tender for one lot only: Lot 1 - Casework solution - this lot covers case, document workflow and task management; Lot 2 - Customer platform - this lot covers customer transactions with the Council (report, contact, apply for services).
The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution.
It should also allow customers to view progress and receive communications about their query via a customer portal; Lot 3 - Joint lot covering both requirements.
For full requirements, refer to the tender documentation.
The estimated value of the Contract is: £3m (implementation and annual license costs (Lot 1 - Estimated value £1,450,000; Lot 2 - Estimated value £1,540,000, Lot 3 - Estimated value £3,000,000.
The contract duration is: 4 years following implementation, subject to satisfactory performance.
The term of the contract may be extended for 2 periods of 1 year; each period is subject to satisfactory performance, continued funding being available and mutual agreement between the parties.
Implementation should be completed by e/o March 2023.
Suppliers that would like to take part in this process are invited to 'Express Interest' upon which they will be given access to the full documentation delivered through this portal.
Documents can be accessed from the 'My Tenders' area of this website by selecting the 'View Details' button for the project.
Expressions of interest will only be accepted until 9th May 2022 at 10am.
Any questions relating to this opportunity should be made via the correspondence link on this portal.
What the notice asks for
Bidders will be required to tender
Bidders will be required to tender for one lot only: Lot 1.
The solution should support task / workflow
The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution.
It should also allow customers to view
It should also allow customers to view progress and receive communications about their query via a customer portal; Lot 3.
Implementation should be completed by e/o March
Implementation should be completed by e/o March 2023.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- 6dc85545-6d3e-473d-b92a-8b3133052c2b
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- IT-278-1237-RBC 00001237 - AWARD
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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