Provision of highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.
The requirement is for highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK and potentially in the future for other part of GDS.
Specifically, the software package will need to provide easy ability to create custom routing paths for internal GDS users, other government users of our software, enquiries from the general public, and service-related communication from third-party suppliers
What the notice asks for
The requirement is for highly customisable cloud-based
The requirement is for highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK and potentially in the future for other part of GDS.
Specifically, the software package will need
Specifically, the software package will need to provide easy ability to create custom routing paths for internal GDS users, other government users of our software, enquiries from the general public, and service-related communication from third-party suppliers.
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- OCID
- 7207d5c8-eb47-4762-b00b-722ce0ab9037
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- WP1392
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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