Water Services Regulation Authority (Ofwat)
Protecting Customer Credit in the Event of a Disorderly Retail Exit
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Business Services band — a mid-scale opportunity. Based on 57,319 valued Business Services tenders in our corpus.
The overall objectives of the project are, in the event a retailer makes a disorderly exit, to: Gather options for protecting customers' monies; Assess whether there is, or could be, a mechanism to provide recourse for retailers to recover the (reasonable) costs of honouring credit balances when taking over the supply of affected customers; Recommend the most effective option(s) for protecting customers' monies and mitigating the exposure of the incoming retailer, including an assessment of any legal or regulatory changes that may need to be made to the existing framework, as appropriate.
External elements Benchmarking/ comparative analysis Review and setting out what other regulators (including, but not limited to Water Industry Commission for Scotland, Ofgem, the FCA and the CAA) do to protect customer's money and provide recourse for retailers to recover (reasonable) costs of honouring credit balances, and by reference to your experience of similar organisations, set out what mechanisms exist that are used to protect customers' money.
In doing so, highlight pros and cons across the different schemes.
Ofwat to provide some information about the last interim supply event Setting out the costs, risks and feasibility for incoming retailers to take on customer credit balances and exploring mechanisms which might allow those retailers to claim this money back.
Information gathered above Evaluation and Options proposal - From your own knowledge, advise on any options to: External Elements a) Secure customers' money, including but not limited to, instances where they have made pre-payments, deposits, etc. b) Introduce mechanisms for incoming retailers to be able to claim money back where they have taken on/ honoured credit balances from an outgoing retailer.
What the notice asks for
Assess whether there is, or could
Assess whether there is, or could be, a mechanism to provide recourse for retailers to recover the (reasonable) costs of honouring credit balances when taking over the supply of affected customers;.
Recommend the most effective option(s) for protecting
Recommend the most effective option(s) for protecting customers' monies and mitigating the exposure of the incoming retailer, including an assessment of any legal or regulatory changes that may need to be made to the existing framework, as appropriate.
Ofwat to provide some information about
Ofwat to provide some information about the last interim supply event.
B) Introduce mechanisms for incoming retailers
b) Introduce mechanisms for incoming retailers to be able to claim money back where they have taken on/ honoured credit balances from an outgoing retailer.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
3 named, none in explicit obligation language. Each one is quoted from the notice.
Review and setting out what other regulators (including, but not limited to Water Industry Commission for Scotland, Ofgem, the FCA and the CAA) do to protect customer's money and provide recourse for retailers to recover (reasonable) costs of honouring credit balances, and by reference to your experience of simila…
Review and setting out what other regulators (including, but not limited to Water Industry Commission for Scotland, Ofgem, the FCA and the CAA) do to protect customer's money and provide recourse for retailers to recover (reasonable) costs of honouring credit balances, and by reference to your experience of simila…
Ofwat to provide some information about the last interim supply event
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
Reveal who to approach at Water Services Regulation Authority (Ofwat), and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- 73faabc4-0061-4d44-bf2e-06219922eb42
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- PROC.01.0638
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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