Stakeholder Relationship Audit

Stkeholder Relationship Audit The overall objectives of the project are: Gain an in-depth understanding of our existing relationship with key stakeholders - Defra, EA, DWI, Welsh Govt, NRW, WUK, CCW, water companies, water retailers Build a big-picture understanding of all other stakeholders Understand the gaps and areas for improvement amongst priority groups - consumer, Welsh and political Look for and discover gaps in our stakeholder relationships that we aren't currently aware of Finish the project with an analysed set of data and recommendations that can be used to shift approach in stakeholder relationships across Ofwat Scope of Work The scope of the project includes: Collaborating with the Ofwat stakeholder lead Agree a delivery timetable once contract is agreed Work to Ofwat templates and guidelines Work to GDPR guidelines A swift turnaround and for start of delivery and completed reports from contract award.

Project start within three weeks, final report and recommendations before March 2020 Full project management and delivery of the project A final product with data analysis, reporting and recommendations Out of scope: The Ofwat communications function will provide all appropriate internal data and information held about stakeholders Key Tasks In order to achieve the overall objectives, the Customer expects that the following key tasks will be carried out by the Contractor A full project delivery plan Review of existing relationships and engagement with internal colleagues at Ofwat in communications In-depth interviews with some key stakeholders - Defra, EA, DWI, Welsh Govt, NRW, WUK, CCW, water companies, water retailers Quantitative survey amongst broader group of stakeholders Research into stakeholder areas that we may be missing Evaluation - a summary document or meeting outlining findings with recommendations