ITEP0640 - ServiceNow Managed Support & Development Services
This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.
ITEP0640 - ServiceNow Managed Support & Development Services The contract has been awarded until 31/03/25.
The Services to be provided by the Supplier includes the following: ServiceNow Managed Support and Development Services.
Managed Support Service: 2nd and 3rd line support team to manage: -Core platform support - to resolve incidents and fulfil requests. -Platform governance - best practice guidance. -Demand management - idea and demand review, backlog management. -Minor enhancements - to in-scope applications and processes. -Platform management - platform performance, scheduling of patch and platform upgrades, testing, minor platform enhancements. -Platform optimisation - license optimisation, adoption of new functionality, best practice process guidance. -Service reporting - service status dashboard and weekly reporting, service reviews.
Managed Development Service: Programme Manager, Engagement Manager and Technical team to deliver: -Support and enhancement of the ServiceNow platform. -Proactively manage business and IT demand for service automation. -Extend / enhance functionality of existing applications. -Develop new applications. -Perform end-to-end testing of these applications. -Transition the applications into the production environment.
What the supplier must deliver
ServiceNow Managed Support & Development Services
ServiceNow Managed Support & Development Services.
ServiceNow Managed Support and Development Services
ServiceNow Managed Support and Development Services.
2nd and 3rd line support team
2nd and 3rd line support team to manage:.
Programme Manager, Engagement Manager and Technical team
Programme Manager, Engagement Manager and Technical team to deliver:.
Support and enhancement of the ServiceNow platform
Support and enhancement of the ServiceNow platform.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 77dc8a20-e04f-4c3e-92b7-91ba15470221
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_404178/1307565
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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