Paragon Asra Housing Ltd - Customer Relationship Management System (CRM)
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.
Paragon Asra Housing Limited have appointed a supplier for their CRM Application.
To provide the following high-level scope as follows - The CRM system must integrate with Northgate Housing v6.14; The CRM system must integrate with Castleton EDRM0 v4.2; Deliver rules based process scripts to front-line agents; Work flow management of activities and tasks; Comprehensive real-time and historical reporting; Measure the success of events and interactions with customers; Using Avaya On Demand for hosted telephony solution; Full case history reporting, can report case overview and down to individual form-field level; Integrate with secure mailbox system (S24 - Service 24 secure information); Integrate with second telephony platform for S24; Delivery of core requirements for new CRM application by 2nd April 2018; Demonstrate Northgate Housing API capabilities with your CRM solution.
What the supplier must deliver
To provide the following high-level scope as
To provide the following high-level scope as follows.
Service 24 secure information); Integrate with second
Service 24 secure information); Integrate with second telephony platform for S24; Delivery of core requirements for new CRM application by 2nd April 2018; Demonstrate Northgate Housing API capabilities with your CRM solution.
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- OCID
- 7e8e9d71-4310-494d-9cd4-06f3b50accb6
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- ORBIT001-DN286591-53796341
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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