Customer Service Surveys and Data Collection
NHG collect feedback from our residents about their transactions and interactions with us.
This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things.
To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents.
The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, including the ability to recover the situation through alerts of issues or negative feedback and analyse verbatim comments.
What the supplier must deliver
To support this work NHG are procuring
To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
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- OCID
- 7f169769-0ee2-49c6-be21-bb894b79bf86
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- BIP656073196
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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