RFP QuestBeta
Awarded · ResultStage · contract

MINISTRY OF DEFENCE

Foundry Device Management

IT ServicesCPV 72000000
Value£746,550
Awarded30 Jun 2023
Published3 Oct 2023
RegionLondon

£746,550 — awarded.

Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£747ktotal contract value
median £120k
this tender£0£3.5m

This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.

The brief

- Development, maintenance, and management of the Foundry laptops - The assessment, management and configuration of applications that can be used on the Foundry devices - The provision of device Privileged Access Management (PAM) - The provision of User Research - Documentation and artefacts for 1st Line Support pertaining to the hardware asset management of Foundry including Knowledge Based Article for use by support teams and if appropriate, customers - Documented architecture and administrative guides for the devices, including documented configuration and scripts on the MoD enterprise ecosystem - General continuous improvement through ongoing configuration and implementation of iterative changes - Support on 3rd and 4th Line Support escalations - Application of Center for Internet Security (CIS) benchmarking policies, including monitoring and reporting compliance - Provision of 1st line support for hardware - Management of all assets, including the distribution of assets for new users (both office based and remote staff), refreshing of old assets and keeping the asset register up to date.

Requirements

What the notice asks for

01

Documentation and artefacts for 1st Line Support

Documentation and artefacts for 1st Line Support pertaining to the hardware asset management of Foundry including Knowledge Based Article for use by support teams and if appropriate, customers.

02

Support on 3rd and 4th Line Support

Support on 3rd and 4th Line Support escalations.

03

Provision of 1st line support for hardware

Provision of 1st line support for hardware.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
89bfd542-55ae-4373-87d5-c85e99c4033b
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
DF090
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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