RFP QuestBeta
Awarded · ResultStage · contract

Rotherham MBC

17-082: Independent Persons Service for Independent Complaints

Community ServicesCPV 98000000
Value£150k
Awarded2 Nov 2018
Published11 Mar 2019
RegionYorkshire and the Humber
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£150ktotal contract value
median £134k
this tender£0£4.1m

This sits in the upper-middle of the Other Community & Personal Services band — a substantial contract for the sector. Based on 5,835 valued Other Community & Personal Services tenders in our corpus.

The brief

The scope of this contract is for the provision of an Independent Persons Service for those complaints which are subject to consideration in line with the Local Authority's statutory duties under The Children Act 1989 Representations Procedure (England) Regulations 2006.

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.yortender.co.uk Please refer to YorTender reference DN362855.

Our tender reference 17-082 refers.

Additional information can be obtained from the above mentioned address.

Deadline for receipt of tender queries 17/10/2018 Deadline for responses to tender queries 23/10/2018 Tender return date 02/11/2018 All correspondence in relation to this tender will be carried out through YORtender.

It is the Tenderers responsibility to ensure that an appropriate person is selected as the main point of contact and their contact details are kept accurate and up to date.

Failure to do so could result in a communication failure and subsequent elimination from the tender process.

The Council accepts no liability or responsibility in such instances and tender timescales will not be extended.

Technical Issues - If you experience technical issues surrounding the use of the YORtender system you should log a call with the system provider (ensuring you leave a contact phone number) at http://proactis.kayako.com/procontractv3/Cor/Default/Index.

Alternative you can contact the helpdesk at; email: ProContractSuppliers@proactis.com; phone: 0330 005 0352. (Important note: the phone option must only be used in critical / time sensitive situations requiring resolution within 60 minutes).

In such circumstances, it is also advisable to contact the Council's primary contact to inform them of the situation.

Key requirements

What the supplier must deliver

01

It is the Tenderers responsibility to ensure

It is the Tenderers responsibility to ensure that an appropriate person is selected as the main point of contact and their contact details are kept accurate and up to date.

02

If you experience technical issues surrounding

If you experience technical issues surrounding the use of the YORtender system you should log a call with the system provider (ensuring you leave a contact phone number) at http://proactis.kayako.com/procontractv3/Cor/Default/Index.

03

Alternative you can contact the helpdesk at

Alternative you can contact the helpdesk at; email: ProContractSuppliers@proactis.com; phone: 0330 005 0352. (Important note: the phone option must only be used in critical / time sensitive situations requiring resolution within 60 minutes).

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
8a417056-01c1-4810-88d2-23750bbc99ac
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
ROTHMBC001-DN362865-42618248
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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