Leisure Services Customer Relationship Management System
This sits in the upper-middle of the Software & IT Systems band — a substantial contract for the sector. Based on 30,286 valued Software & IT Systems tenders in our corpus.
Appointment of a contractor for the provision of a Leisure CRM system that will significantly improve customer service and reduce required administrative supported.
The replacement CRM system will increase the speed with which customers are able to access facilities.
We are expecting between 60% and 80% of customers to use either on-line or automated point of sale (POS) along with an increase in satisfaction with service.
The key areas we are expecting the system to provide are: —Reception (bookings and admissions) — Memberships — Classes and courses — Reporting and analysis —Marketing — RSL's finances (invoicing, direct debits, chip and pin and tills) — Web and mobile platform online class booking and membership applications — Self-service admissions — Support building operations (e.g.scheduling and recording statutory checks).
What the supplier must deliver
The replacement CRM system will increase
The replacement CRM system will increase the speed with which customers are able to access facilities.
The key areas we are expecting
The key areas we are expecting the system to provide are: —Reception (bookings and admissions).
Support building operations (e.g.scheduling and recording statutory
Support building operations (e.g.scheduling and recording statutory checks).
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- OCID
- 8fca8283-d47b-4971-ba77-63ff389bb3a3
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- RBC Contract No. SC149
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