South East Commissioning Support Unit
NHS 111 Patient Relationship Manager Pilot
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.
The 111 Patient Relationship Manager pilot will improve patient experiences when calling 111 by ensuring that relevant data that has been previously shared with relevant Healthcare professionals is used to inform clinical decision-making.
It will also implement London-wide call balancing and routing, again to optimise patient experience.
This pilot aligns with the Interoperability Standards Development and Urgent and Emergency Care Programmes, providing information and learning regarding patients’ crisis journey across primary, community, urgent and emergency care systems when their journey starts with a call to NHS 111.
What the supplier must deliver
It will also implement London-wide call balancing
It will also implement London-wide call balancing and routing, again to optimise patient experience.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 8fe6c728-8bcd-4a16-99be-15e05c91d99c
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- NA/ES 1
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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