N H S Shared Business Services
The Provision of a Remote Support Tool on behalf of NHS Counter Fraud Authority
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The provision will provide improvements to the current screen sharing functionality within Microsoft Teams to provide remote support to users of the Technology Service Desk with the introduction of a dedicated remote-support tool.
Providing interaction directly with service-user devices remotely and provide additional functionality, effectiveness and streamlining to technical support capabilities by dedicated, service-specific features expected by a dedicated remote support tool.
What the supplier must deliver
The provision will provide improvements to
The provision will provide improvements to the current screen sharing functionality within Microsoft Teams to provide remote support to users of the Technology Service Desk with the introduction of a dedicated remote-support tool.
Providing interaction directly with service-user devices remotely
Providing interaction directly with service-user devices remotely and provide additional functionality, effectiveness and streamlining to technical support capabilities by dedicated, service-specific features expected by a dedicated remote support tool.
Derived from the notice text — always confirm against the original documents.
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- The Provision of a Remote Support Tool on behalf of NHS Counter Fraud Authority
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