THE BUSINESS GROWTH HUB LIMITED
Digital Transformation and CRM Maintenance/Development
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Software & IT Systems band — a substantial contract for the sector. Based on 30,286 valued Software & IT Systems tenders in our corpus.
GC Business Growth Hub wishes to appoint a provider to enter into a Contract for the delivery of web-based application development/maintenance and strategic Digital Transformation support.
GC Business Growth Hub is looking to work closely with a creative and strategic digital partner to reinforce our commitment to digital transformation of the organisation through maintenance and continuous improvement of our customer relationship and contracts management system 'BASIL', as well as future planning of the GC Business Growth Hub's digital transformation strategy.
BASIL is a web-based application delivering CRM type functionality to improve the client journey from initial interest to being recommended to many services which meet their business needs.
It is also a contracts management tool that helps staff record and monitor KPIs that are compliance checked and verified by our contracts team.
Currently, there are 170 active users of the application.
The provider will give on-going support for the in-house application management, addressing application functionality and usability issues as and when required including weekly/monthly calls with in house lead as required.
The provider will also work with GC BGH to create a revised digital strategy that includes the Application, as well as other business requirements as they are identified.
This contracts has an option to extend for a further period of two years (2 separate one year periods). https://in-tendhost.co.uk/manchestergrowthcompany/aspx/ProjectManage/45
What the notice asks for
The provider will give on-going support
The provider will give on-going support for the in-house application management, addressing application functionality and usability issues as and when required including weekly/monthly calls with in house lead as required.
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- OCID
- 954d0268-583a-4090-be24-0980ea373361
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- T18041
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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