LONDON & QUADRANT HOUSING TRUST LIMITED
Out of Hours Call Handling Services
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
L&Q is one of the largest providers of affordable housing in the UK, managing over 90,000 homes in London and the south east of England.
Although L&Q work with over 100 local authorities, almost 80% of our homes are located in London boroughs.
L&Q have the largest development programme of any Registered Provider operating in the London area.
Further information about L&Q Group can be found at www.lqgroup.org.uk L&Q is seeking a Supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification.
The Supplier will delivering the required services to customers in the UK comparative to the size and complexity of L&Q.
Managing telephone calls from L&Q's customers (or persons acting on their behalf) outside of L&Q's normal operating hours.
The Supplier shall provide an 'Out of Hours' (OOH) telephone call handling service (Services) for residents of London & Quadrant Housing Trust (L&Q) and other organisations who L&Q take Inbound Calls from on behalf of such as L&Q Energy, L&Q Living and Triathlon Homes who require L&Q offered services such emergency repairs or urgent assistance for situations that have arisen.
The Services shall include other methods of contact such as webchat (this is not-exhaustive) as proposed by any successful Bidder.
In providing the Services the Supplier shall be required to make Outbound Calls also and may also be required to provide an Inbound Calls overflow facility during L&Q's normal operating hours.
TUPE is considered by the incumbent supplier to apply to the ongoing provision of these Services.
Any successful bidder will be expected to contract with L&Q using the form of tender supplied with the procurement documentation (once updated to include the specific details of the successful bid).
Please see the procurement documentation for all information.
Enquiries may be made through the correspondence facility of L&Q's eSourcing portal In-Tend.
What the notice asks for
The Services shall include other methods
The Services shall include other methods of contact such as webchat (this is not-exhaustive) as proposed by any successful Bidder.
In providing the Services the Supplier shall
In providing the Services the Supplier shall be required to make Outbound Calls also and may also be required to provide an Inbound Calls overflow facility during L&Q's normal operating hours.
Any successful bidder will be expected
Any successful bidder will be expected to contract with L&Q using the form of tender supplied with the procurement documentation (once updated to include the specific details of the successful bid).
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named, none in explicit obligation language. Each one is quoted from the notice.
TUPE is considered by the incumbent supplier to apply to the ongoing provision of these Services.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
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Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- 978a03e2-d83b-4825-9ff3-12d1abb52d7d
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- CUS00152
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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