RFP QuestBeta
Awarded · ResultStage · contract

West Northamptonshire Council

Service Management Software

Software & IT SystemsCPV 48000000
Value£325k
Awarded28 Feb 2022
Published2 Mar 2022
RegionNationwide
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£325ktotal contract value
median £91k
this tender£0£1.1m

This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.

The brief

WNC are looking to implement an ITIL aligned service management solution, accessible to multiple customer organisations (including West Northamptonshire Council, Cambridgeshire County Council, Milton Keynes Council, Northamptonshire Children's Trust, North Northamptonshire Council).

The solution will be used to log tickets to the following service areas: • Finance Operations o Accounts Payable o Debt Recovery o Income Processing o Financial Assessments, Payments, Direct Payments (for CCC, NNC and WNC only) • Payroll Services (includes HR Transactions) • Business Systems & Change

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Source & provenance
OCID
9b7fe996-e8e3-4d1f-b547-0dea96412248
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
WNC00000076/BSC0002
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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